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  • RSS Dubai United Arab Emirates Property Real Estate Debt Fraud Developer Investor Court News

    • Criminal Complaint filed against Al Fajer Properties Sheikh Maktoum
      Criminal Complaint filed in Germany against Sheikh Maktoum Hasher Maktoum Juma Al Maktoum CEO of Dubai Developer Al Fajer Properties The Dubai Sheikh who mislead and extort a German Couple  Germany – Dubai 2011 A German elderly couple , today 80 + 50 years old who have been Dubai Tourists since a decade, bought in 2005 an apartment at Nakheel´s Dubai Residen […]
    • UAE: Human Rights Blogger, Sorbonne Lecturer Charged With ‘Humiliating' Officials
      source Human Rights Watch www.hrw.org (Beirut) - The United Arab Emirates attorney general should immediately drop all charges against five pro-democracy activists to halt their trial, Human Rights Watch said today. The charges of "humiliating" top officials relate solely to the defendants' peaceful use of speech to criticize the UAE governmen […]
    • Nakheel Dubai Sunland Case
      June 5, 2011After 21 hearings, Chris O'Donnell, the Australian chief executive of Dubai's major developer, Nakheel, came to the defence of his former colleagues Matthew Joyce and Marcus Lee. Mr Joyce and Mr Lee are accused of profiting from the sale of land that had been earmarked for a colossal high-rise development, which was to include the futur […]
    • Dubai Nakheel CEO decided to leave the company
      Dubai June 7, 2011 Nakheel said on Wednesday that its CEO Chris O'Donnell had left the company "after completing his contract terms". O'Donnell, an Australian who joined the developer in 2006, said he had decided to leave Nakheel following five years spent with the company, the statement added. O'Donnell has overseen a traumatic time […]
    • Owner of Dubai Developer Damac Hussain Sajwani files case against Egypt corruption ruling
      Dubai property developer Damac said on Tuesday it had filed an international arbitration case against Egypt over a land dispute and the conviction of its chairman and owner, Hussain Sajwani.A Cairo court last week sentenced Sajwani in his absence to jail and ordered him to pay a $40.5 million fine in connection with his 2006 purchase of land at Egypt's […]
    • Dubai Palm Jumeriah - Investors plan to take legal action
      Investors in Dubai Palm Jumeirah’s Golden Mile complex will this week serve the developer behind the project with a legal ultimatum to hand over their units or issue them with a refund.Up to ten investors in the luxury complex plan to issue Souq Residences with legal notice in a bid to force a resolution to a dispute that has been ongoing for more than a yea […]
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ATLANTIS The Palm Dubai’s new dream hotel has a nightmare opening week – The National Newspaper

Posted by 7starsdubai on October 5, 2008


Photo: 7starsdubai – 25.Sept.2008-1001 Sunbeds Atlantis The Palm

ATLANTIS Dubai’s new dream hotel has a nightmare opening week – The National Newspaper

Gregor McClenaghan
Last Updated: October 04. 2008 11:06PM UAE / GMT

DUBAI

The Atlantis hotel on Palm Jumeirah was swamped by visitors and plagued with complaints in its opening week, as staff turned away diners from packed restaurants and the taps ran dry in guest rooms. At one point much of the hotel was without water for more than seven hours when the resort’s main water intake valve ruptured. Guests refused to check out of their rooms until they could shower and change, leaving hundreds of new arrivals stranded in the lobby.

“This is not a situation you want to be in when you are opening a resort of this size,” said Alan Leibman, the resort’s managing director. The water problem, like the fire that caused an estimated Dh128 million (US$34.8m) worth of damage to the hotel’s lobby just weeks before it opened, was “just one of those things that happens”, he said. The two problems were unrelated.“We have perhaps the finest development team in this country, and they are now looking at putting a second valve in there to prevent something like this happening again. You don’t want this. It was unexpected and it shouldn’t happen.”

By opening over the Eid al Fitr holiday, the hotel was overwhelmed with visitors. There were significant delays on the approach to the resort, while day visitors were turned away from restaurants to give priority to hotel guests.However, Mr Leibman said, initial problems were being worked out and the huge number of people wanting to visit the Aquaventure water park, Lost Chambers aquarium and restaurants was a positive sign.

The aquarium had been expecting 350 daily outside guests – up to 500 on a busy day – and instead got more than 1,100. “With Aquaventure, one of the things that has caused some pretty significant delays to people getting in is that it is just so popular. People want to come and try it out,” he said. “We’ve had two or three thousand calls coming into the resort every day to book restaurant reservations and find out about the hotel, and we are responding as quickly as possible to add more resources to make sure we can respond.”

Some visitors complained that service throughout the hotel was slow and inefficient, but Mr Leibman said things were improving. “In a new resort this size there are going to be challenges,” he said.

“We have a lot of new employees who are fantastic and friendly and they are getting better every day as they take care of servicing the guests.”The hotel has offered a free room to anyone whose stay in the first few days was disrupted, but that may not be enough to tempt back some of them.

Writing on the website Journeyetc, a reviewer said his stay was a “nightmare from start to finish” and that it would be his last visit to the hotel.“The staff are obviously very inexperienced at such a high profile location and most of them had no idea who to report to when identifying problems … all in all a bad experience for me,” he said.

Meanwhile, one of the biggest attractions at the Lost Chambers aquarium is in for an extended stay. The four-metre juvenile whale shark was captured by staff from Atlantis off the coast of Dubai. Although it was reported that the shark would only be kept until it had recovered from an unspecified medical problem, Mr Leibman said there were no plans to release it.

“I’m not sure where that statement came from,” he said. “We have probably the most talented marine science people in the industry monitoring it and making sure it is well.”

mailto:well.”gmcclenaghan@thenational.ae

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